Privacy Policy

Privacy Policy — Mobile Zoom

Effective date: 5 September 2025

At Mobile Zoom, we prioritize the security and privacy of your personal information. This policy explains what we collect, how we use it, when we share it, and the choices you have. It applies to our website, in-store purchases, and any other interactions with us.

Our Store: Shop No. 2, Ali Hajvery Market, Allah Hoo Chowk, Johar Town — Block E Phase 1, Lahore, Pakistan.

1) Information We Collect

  • Account & Contact Details: name, email, phone, shipping/billing address.

  • Order & Payment Details: items purchased, order totals, transaction references. (Card/banking details are processed by secure payment gateways; we do not store your full card data.)

  • Delivery Information: courier tracking details and delivery confirmations.

  • Communications: messages you send via our site, email, or phone/WhatsApp; support requests and call notes.

  • Device & Usage Data: IP address, browser type, pages viewed, cookies, and similar technologies to keep our site secure and improve your experience.

  • In-Store: where applicable, CCTV footage for safety and loss prevention.

2) How We Use Your Information

  • Order Execution: process payments, fulfill and deliver orders, provide invoices.

  • Customer Support: answer questions, handle returns/warranty requests, and provide after-sales assistance.

  • Account & Personalization: remember preferences, show relevant products, and streamline checkout.

  • Safety & Fraud Prevention: detect and prevent unauthorized or fraudulent activity.

  • Service Improvements & Analytics: understand site performance and make enhancements.

  • Marketing (Optional): send news, offers, and product updates if you choose to receive them. You can opt out anytime.

3) Sharing Your Information

We do not sell or trade your personal information. We may share it only with:

  • Service Providers (under confidentiality): payment processors, couriers, IT/hosting, analytics, and customer support tools—strictly to perform services for us.

  • Brand Service Centers: when you request support for brand-warranty items.

  • Legal/Compliance: if required by applicable law or to protect our rights, users, or the public.

4) Cookies & Similar Technologies

We use cookies to keep you signed in, remember cart items, and understand site usage.
You can control cookies via your browser settings; disabling some cookies may affect site features (e.g., cart, login).

5) Data Security

We use administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or disclosure. While no method is 100% secure, we continually review and improve our safeguards.

6) Data Retention

  • Orders & invoices: kept for the period required for accounting, tax, and warranty obligations.

  • Accounts & support records: retained while your account is active or as needed to provide services.

  • Marketing preferences: retained until you opt out.

7) Your Choices & Rights

  • Access & Update: request a copy of your data or ask us to correct inaccuracies.

  • Delete: request deletion where applicable (e.g., when data is no longer needed and not required to be kept by law).

  • Opt Out of Marketing: use the unsubscribe link in emails or contact us to update preferences.

  • Cookie Controls: adjust settings in your browser.

To make a request, see Contact Us below.

8) Children’s Privacy

Our services are intended for purchasers who can lawfully enter into contracts. We do not knowingly collect personal information from children.

9) Third-Party Links

Our website may link to external sites. Their privacy practices are governed by their own policies.

10) International Transfers

If your data is processed outside your country, we take steps to ensure appropriate protection consistent with this policy.

11) Changes to This Policy

We may update this policy from time to time. The “Effective date” above reflects the latest version. Material changes will be highlighted on our website.